Lookers Update BMW Social
It goes without saying, these are unusual times. That doesn’t mean the service we provide to you has to change. You might not be able to step into our...
Knights and Blue Bell BMW Update
Here for you since 1908
Message from the CEO
Mark Raban
A Message from our CEO
It goes without saying, these are unusual times. That doesn’t mean the service we provide to you has to change. You might not be able to step into our showrooms, but we are here for you all the same.
In the meantime, our team have been working incredibly hard to provide you the best possible experience.
The wellbeing of our customers and our people is our number one priority. It is also very important to us to play our part in reducing the further spread of the virus.
You can still make enquiries or future service bookings from the comfort of your sofa. You can also reserve a car online and our team will schedule a home delivery or collection (for when the time is right).
To help our key workers stay mobile, we have opened a network of service locations for essential servicing and repairs.
Thank you to each and every one of you for joining us on this journey.
We look forward to seeing you again soon, until then, stay safe and stay home.
Mark Raban, CEO
Contents Page
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Aftersales
We're still here if you need us
Aftersales Support for Key workers
"We have identified a network of nationwide service operations to provide essential servicing and repairs to all key workers."
Mark Raban, CEO
During this period, every precaution will be taken to protect our colleagues and customers. In particular, social distancing will be maintained at all sites, there will be enhanced deep cleaning procedures as well as stringent hygiene protocols.
CONTACT US HERE IF YOU ARE A KEY WORKER
How do I book my vehicle in for Service Repairs
For those customers whose appointments were cancelled as a result of the temporary closure, our contact centres will be in touch shortly to reschedule your appointment. Once we receive confirmation from the government that we can re-open our service departments we will contact customers due an imminent service or MOT.
We will re-open slots on our online booking system, enabling you to book your appointment straight away or alternatively phone our contact centres to arrange.
We are are working with our teams to extend our hours once open, knowing there will be a backlog of work. Please support us whilst we prioritise those with the most urgent needs.
Rest assured once we re-open we will take every precaution to look after and protect our colleagues and customers whether it be social distancing, enhanced deep cleaning procedures as well as stringent hygiene protocols with all necessary sanitising products.
What happens if my MOT or service is due?
MOT's which expired from 30 March will have six months to renew. The exemption will work on a monthly rolling basis, so if your car's MOT expired on 1 April 2020 it's now due to be renewed by 1 October 2020, and if it runs out in May it's due for renewal by November.
It will remain in place for a year, so anyone who's car MOT runs out between 30 March 2020 and 29 March 2021 has an extra six months to get it renewed. You can view full details by visiting the Government advisory here.
Will my warranty be extended?
If there is a valid warranty claim on your car and the latest scheduled service has been delayed during the period where the UK is under Government measures, we will honour valid warranty claims. Please note all other warranty Terms and Exclusions apply.
Sales
Build your deal - Collect later
Welcome to our Digital Dealership
We’ve been working behind the scenes to improve the functionality of our website and we are pleased to confirm it's now live.
You can now build your deal and reserve your car from the safety and comfort of your own home from £99 deposit.
- Browse over 13,500 used vehicles
- Value your part exchange
- Apply for finance
- Reserve from £99 deposit
- Complete remote transaction
- Pick up once we’re open
CLICK HERE TO VIEW
CLICK HERE TO SEE HOW TO BROWSE & RESERVE ONLINE
Our remote based team will take you through the process before scheduling a home delivery or collection from one of our showrooms when the time is right*
*In line with the Government’s recent stay at home guidance. Our remote teams will schedule delivery to your
home or collection from one of our dealerships, once the time is right and it is safe to do so.
FAQ's - New Vehicles
Our showrooms may be closed temporarily but that doesn’t mean you can’t contact us.
We are available online giving you the option to reserve a new vehicle remotely.
Can I reserve a new car or van today and collect it once you are open?
Absolutely. Coronavirus has complicated our everyday lives, but this could be a great time to research and potentially reserve a vehicle. Simply browse our website and then get in touch to see if a contactless facility is available on your chosen vehicle.
You may be able to do everything online – get a video, see potential finance deals and sign necessary paperwork – all without having to leave your house. Once open we can then arrange for you to either visit the dealership or have the vehicle delivered to your home.
If you’re looking for a new vehicle that can be delivered as soon as we re-open, check out the latest in-stock vehicles available here.
The manufacturers factories have shut, will this cause delays?
Almost all manufacturers confirmed that the closure of its production plants will be extended for the foreseeable future. With the backlog of vehicle orders yet to be delivered this will undoubtedly mean that there are longer waiting times on factory order vehicles. With demand expected to outstrip supply in the aftermath of the crisis, it has been suggested that anyone who needs to change vehicles quickly begins discussions, and places a reservation deposit to ensure they aren't left waiting longer than necessary.
To view the latest in-stock vehicles click here
Motability
FAQ's to support you
Motability Support
We understand that there is a lot of uncertainty in the current situation and although our showrooms are temporarily closed, we're still here to help you.
We have compiled a list of FAQs to hopefully answer any questions you might have about your vehicle and the Motability Scheme.
Click here to view.
We have identified a network of workshops which are open across the UK and Ireland to provide servicing and essential repair for key workers, and because we understand how important it is for some of our customers to keep mobile if you have urgent requirements or any questions that aren’t answered in our FAQs please reach out to us directly.
Click here to contact us
Lookers in the Community
Together we will get though this
Colour in a Rainbow and thank the NHS
To say a huge thank you to the NHS and for children at home to have a little bit of fun, we would love for you to colour in your very own rainbow and share your wonderful pictures on
Say a huge THANK YOU to your Hero!
Lookers would love to hear about your local heroes and share the love with our colleagues and customers! From brave doctors and nurses, to delivery drivers, supermarket staff, engineers keeping your car on the road and hard-working parents, a simple thank you goes a long way.
There are a lot of people working hard to help keep the country smiling so share your THANK YOU to your Hero at
Please include the following information
- Their name
- Why they are your hero
- Your Name
Helping our Health Heroes
#WeParkedUp
At Lookers we have parked up to stay safe and stay home. Lots of our staff got on board and posted a picture on Facebook or Instagram next to their car and donated £5 to show their support of our NHS at this unprecedented time.
We matched every £5 donated, up to £500. We are overwhelmed by the response to our #WeParkedUp campaign! Not only did we reach our target but we also exceeded it!
So far we have raised over £1,700 so thank you to everyone for your support and for staying safe and staying home.
Your Opinion Counts
Turn today into a new tomorrow
We really value your opinion and hope that you will complete our quick survey.
We'll share the results and what actions we've taken over the next few weeks.
We have introduced an online platform for ordering a car. If you built your deal via the online platform would you prefer to:
- Collect the car in dealership ( all safety guidelines adhered to)
- Have the car delivered to your home (contactless)
- No real preference
When looking to purchase a car over the next 6 months would you want:
- Fully contactless experience: Browse, purchase online & over the phone then have the car delivered
- The opportunity to browse in dealership then complete the transaction and collect in dealership
- The opportunity to browse online then complete transaction in and collect in dealership
When needing to have servicing,
MOT, repairs on your vehicle
over the next 6 months
would you:
- Be happy to come to a Lookers dealership where appropriate hygiene and distancing rules are in place
- Want a fully contactless experience for a small charge for Collect and Deliver
- No preference
Do you expect to be offered a contactless experience by Lookers for your next vehicle service/MOT/repair?
Do you expect to be offered a contactless experience by us when looking to organise your next vehicle?
